Frequently Asked Questions
Everything you need to know about our premium organic blends.
Are your teas certified organic?
Yes, all our teas are 100% USDA Certified Organic. We work exclusively with tea estates that follow strict sustainable farming practices without the use of synthetic pesticides or fertilizers.
How should I store my loose leaf tea?
To maintain freshness and flavor, store your tea in a cool, dark, and dry place. We recommend keeping it in our airtight tin or a sealed container away from direct sunlight and strong odors.
What is the standard shipping time?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 10-14 business days depending on your location.
Do you offer a subscription service?
Yes! You can subscribe to your favorite blends and save 15% on every order. You can choose your delivery frequency and pause or cancel your subscription at any time through your account settings.
What is your return policy for food products?
Due to the nature of our products, we cannot accept returns on opened tea. However, if you receive a damaged item or the wrong blend, please contact us within 14 days for a full refund or replacement.
Are your tea bags biodegradable?
Absolutely. Our pyramid tea bags are made from plant-based PLA material, which is 100% biodegradable and plastic-free, ensuring a clean brew for you and the planet.